On the website, we collect and process the personal data of hotel customers with absolute respect and a high degree of protection.
This policy analyses the personal data we collect about you, the hotel's customers, i.e. all the information that identifies you or may identify you directly or indirectly, the way we collect and protect it, the way and purpose of its processing, as well as your rights, in accordance with the applicable data protection legislation, the General Data Protection Regulation (EU) 2016/679 (hereinafter "GDPR"), as well as other European and national legislation.
Information about the type of personal data we collect
When you contact the hotel, we collect data necessary for booking or renting a room by filling in an online form or room rental card.
In addition, in order to improve our hotel services and adapt them to your requirements, as well as to manage our communication after your stay, we collect and process additional contact information with your explicit consent.
In particular, we collect and process the following personal information about you:
When you visit our website, our web server automatically records information about your visit (including but not limited to your IP address, the type of browser you use, the pages of the website you visit, the date and duration of your visit, location information), and cookies may be placed on your computer or smart device each time you visit us online (see below)
The information we collect about people under the age of 16 is disclosed to us by a parent/guardian.
To ensure the proper functioning of the website, we sometimes place small data files on your computer, so-called "cookies". Most major websites do the same.
What are cookies?
Cookies are small text files that a website stores on your computer or mobile device when you visit that website. This way, the site remembers your actions and preferences (such as your login code, language, font size and other display preferences) for a period of time, so you don't have to enter those preferences every time you visit the site or browse its pages.
How do we use cookies?
The cookies used by our website are:
-First party cookies, so that the site recognises the user's preferences, so that the user does not have to enter the same options (e.g. language selection) on each visit.
-Third party cookies, to analyse the performance of our pages, so that we know which areas of our site are popular or useful (Google Analytics).
-Third Party Cookies, to analyse behaviours in order to display ads related to the user's interests (Google Ads, Facebook Pixel)